Imagine booking a hotel for the weekend and showing up at the address only to learn it’s not a hotel at all, but a personal injury law firm. Or you make a hair appointment and pay a deposit online only to learn that the person who took your money isn’t affiliated with the hair salon. These are just a few examples of online scams that are burning both customers and businesses. In this episode, WRAL 5 On Your Side’s Keely Arthur joins us with how these scams work and how you can protect yourself.