Phoenix Police dispatchers will use AI robots to triage non-emergency calls starting Wednesday. Vice Mayor Ann O'Brien says she heard from residents who had to wait two hours to speak to a non-emergency operator. O'Brien explains the 911 dispatchers are also responsible for the non-emergency line. The AI system is expected to alleviate some of their workload.
August 11th, 2025, 11:12 pm
KTAR News 92.3 Reporter Stories
Phoenix Police dispatchers to begin using AI for non-emergency line
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Published August 11th, 2025, 11:12 pm
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Phoenix Police dispatchers will use AI robots to triage non-emergency calls starting Wednesday. Vice Mayor Ann O'Brien says she heard from residents who had to wait two hours to speak to a non-emergency operator. O'Brien explains the 911 dispatchers are also responsible for the non-emergency line. The AI system is expected to alleviate some of their workload.
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KTAR News 92.3 Reporter Stories
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